Answers to common questions about EuroAlp airport pickups, bookings, waiting time, vehicles and payments.
Is my booking confirmed immediately?
No. Your website submission is a booking request. EuroAlp checks availability and then accepts or declines it. A trip is confirmed when you receive confirmation from EuroAlp.
How does Zurich Airport pickup work?
After landing, use the passenger trip app to update your status. The driver does not need to wait unnecessarily inside the terminal. When you are ready in the arrival hall, mark yourself ready and the pickup can be coordinated.
How much airport waiting time is included?
The current booking form shows the included free airport waiting allowance. For Zurich Airport pickups this is currently displayed as 60 minutes unless otherwise stated in your confirmation.
What if my flight is delayed?
Provide the correct flight number when booking and keep EuroAlp informed of major changes. Flight and passenger-status information is used to coordinate the pickup, subject to availability and operational conditions.
Can I add an additional stop?
Yes. Additional stops can be selected during supported point-to-point bookings. The booking form shows the applicable stop and waiting calculation before you submit the request.
Do you offer return transfers?
Yes. Choose Return in the booking form and enter the return date and time.
Can I book by the hour?
Yes. Hourly bookings can be selected in the booking form. The included kilometres per booked hour and vehicle rate are shown according to the current tariff settings.
Which vehicles do you use?
EuroAlp focuses on the Škoda Superb, Mercedes-Benz E-Class and Mercedes-Benz Vito categories. The exact vehicle may depend on availability and operational requirements.
What if we are more than seven passengers?
The booking system supports larger groups and can calculate multiple Mercedes-Benz Vito vehicles when passenger or luggage requirements exceed one vehicle.
Can I request child seats?
Yes. Baby seats, child seats and booster seats can be selected in the booking form. Please provide accurate quantities and any useful age/size information in the notes.
How can I pay?
Available payment methods are shown in the booking form and may include cash to the driver, card to the driver or online card payment when enabled.
Can I share my location with the driver?
If location sharing is available in your passenger app, it is optional and only sent when you actively choose to share it for pickup coordination.